Shipping policy

Shipping Policy to Clients.

Processing and Shipping Times: Orders are typically processed within 1-2 business days. Shipments are dispatched promptly using FedEx Overnight Insured.

Shipping Methods and Insurance Coverage: All shipments are insured for more than their declared value to protect against loss or damage during transit.

Insurance Coverage Details: Our insurance policy covers shipments comprehensively, shifting liability away from our company to the insurance provider.

Lost or Stolen Shipments: If a shipment is lost or stolen and covered by our insurance, we will assist customers in filing a claim with the insurance company for a prompt resolution.

Tracking Information: Customers receive a confirmation email with tracking details upon shipment.

Returns and Exchanges: For details on our returns and exchanges policy related to shipping, please visit our Returns Policy page.

Policy Updates: We may update our shipping policy to reflect changes in shipping practices or carrier policies. Please check our website for the latest information.

Shipping Policy to us.

We will send you a Fedex overnight insured shipping label with the following important  instructions. 

  • Only new unused boxes are allowed. Many FedEx locations offer free shipping supplies in individual quantities.

  • Double-box your shipment: place a Small box inside a Medium box OR a Medium box inside a Large box.

  • Make sure the merchandise is secured inside the box by using additional packing material, such as bubble wrap or packing paper.

  • After sealing the flaps of the inner and outer boxes, put another strip of tape to secure the flaps.

  • Only deliver this box to a FedEx Office Location

  • Never drop-off this box at "Authorized ShipCenters", standalone drop boxes, or in-store kiosks.

  • Acquire a drop-off receipt from the employee.

By using our shipping label, you are agreeing that in the event of any lost or stolen packages during shipping, you will be compensated by the insurance claim process only. Be sure to package your item securely by following the shipping instructions we have provided, in order for insurance to remain active.

FYI for insurance to remain active on packages dropped off at FedEx. You must hand them to a representative at the counter, no drop boxes even within the store allowed even if they give a receipt. Often The representatives will tell you to go to the dropbox but politely decline and make sure they receive it in hand and give you a receipt in hand