FAQ

How can i pay for my watch?

All prices quoted by NYC Watches or Affiliates of NYC watches are "wire price".

If you would like to use credit cards, we charge a 4% fee on-top of the quoted price and require ID verification and authorization before we can process cards. 

 

How long does it take for me to receive my order?

Once compliance clears the payment for the invoice the watch will be shipped out within 72 hours.  We ship Fedex overnight insured priority and we require adult signature upon pickup at your nearest Fedex location.  We cannot ship to residences due to insurance issues, we can ship commercial  addresses.  

 

How can I get in contact with you!

 

Email us at Info@nycwatcher.com.

Call Our Offices at +1 (917) 993-9174 

 
Do you provide a warranty?

Yes, we provide our own 2 year international warranty as well as papers/warranty from the original manufacturer if the watch comes with it.

 

Do you only sell new watches?

No, we sell all condition watches and jewelry ranging from items with no box or papers to items that come sealed from the factory.  Based on your criteria we will find you exactly that your looking for!

 

Where are you based?

We have an office in New York City's Diamond District

580 5th Ave    Suite: 629     New York NY 10036

 

We also have an Office and Showroom In Miami's Jewlery District 

The Seybold Building 

36 NE 1st Street   

Suite: 210   &    Suite: 542 

Miami FL  33132

 

How You Get Your Watches/Jewlery?

We source from or trusted network of wholesale suppliers, retail stores and clients.  Our products are guaranteed 100% authentic and were obtained from legitimate sources not involved in funding conflict and in compliance with United nations resolutions.

 

Where can I service my watch?

We provide original manufacturer warranty card/papers for all watches sold complete set as Well as our 2 year international warranty.  We stand behind our products. You can take the watch to the manufacturer location and they will service for you.   If it is very expensive and out of warranty with them you can bring to us and we will have our in house Rolex and Other Major Brand authorized watchmaker do for you at our cost or free if within your NYC Watches warranty period.